phnice Privacy Policy

When you register an account on phnice, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and the e-wallet details you use for deposits and withdrawals. We may also collect a government-issued ID document when you complete our identity verification process, which is required under applicable Philippine regulations for online gaming platforms.

In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your IP address, device type, browser version, operating system, session timestamps, and the pages or game categories you visit during each session. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not use this data to build advertising profiles or share it with third-party marketing networks.

If you contact our support team, we retain records of those communications — including the content of your messages and any attachments — so that we can follow up effectively and maintain a consistent service history for your account. All data we collect is stored securely and accessed only by authorised personnel who need it to perform their role. We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data.

The personal data we collect is used primarily to operate and maintain your phnice account, process your deposits and withdrawals in Philippine pesos, and ensure that your gaming activity complies with applicable laws and regulations. We use your identity information to verify that you meet the minimum age requirement and to carry out the know-your-customer checks that are required of licensed online gaming platforms operating in the Philippines. Without this data, we would not be able to provide you with a secure and legally compliant service.

We also use your data to communicate with you about your account — for example, to send transaction confirmations, security alerts, and responses to support requests you have raised. If you have opted in to receive promotional communications, we may send you information about current offers, new game categories, or platform updates that we think may be relevant to you. You can withdraw your consent to receive marketing messages at any time by updating your notification preferences in your account settings or by contacting our support team directly.

Aggregated and anonymised usage data — which cannot be linked back to any individual player — may be used internally to analyse platform performance, identify popular game categories, and guide product development decisions. This type of analysis helps us improve the experience for all Filipino players without compromising anyone's privacy. We do not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances.

phnice does not share your personal data with third parties except in the limited circumstances described in this section. We may share data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification providers, and cloud infrastructure partners — but only to the extent necessary for them to perform their contracted services. All such providers are required to handle your data securely and in accordance with applicable data protection standards.

We may also disclose your personal data when required to do so by law, court order, or a lawful request from a government authority or regulatory body in the Philippines. In such cases, we will disclose only the minimum amount of information necessary to comply with the legal obligation, and we will notify you of the disclosure where we are legally permitted to do so. We take these obligations seriously and will not use legal process as a pretext for sharing data beyond what is strictly required.

In the event that phnice undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. If such a transfer occurs, we will ensure that the receiving entity is bound by privacy obligations that are at least as protective as those set out in this policy, and we will notify affected players in advance where practicable. Your rights over your data will not be diminished as a result of any such transfer.

As a player based in the Philippines, you have rights over your personal data under applicable Philippine law, including the right to access the information we hold about you, the right to request corrections to inaccurate data, and the right to request deletion of your data in certain circumstances. To exercise any of these rights, you can contact our support team using the email address provided at the bottom of this page, and we will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account.

You also have the right to object to certain types of processing, including direct marketing, and to request that we restrict the processing of your data while a complaint or correction request is being resolved. If you believe that we have handled your personal data in a way that does not comply with applicable law, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We take all such complaints seriously and will cooperate fully with any regulatory investigation.

Where we rely on your consent as the legal basis for processing your data — for example, for sending promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. Withdrawing consent for marketing will not affect your ability to use the phnice platform or access your account. We will action all consent withdrawal requests promptly and update your preferences in our systems without delay.

phnice uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login, game loading, and the cashier. These cookies do not track your activity across other websites and are deleted when you close your browser or after a defined session period.

We also use analytics cookies to understand how players navigate the platform, which game categories attract the most engagement, and where users encounter difficulties. This information is collected in aggregated form and is used solely to improve the platform experience for Filipino players. We do not use analytics data to identify individual users or to build personal profiles for advertising purposes.

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain parts of the platform. If you continue to use phnice without changing your browser settings, we will treat this as your acceptance of our use of essential and analytics cookies as described in this policy. For any questions about our use of cookies, please visit our FAQ page.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulatory requirements. After the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.

phnice implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using TLS, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis, and all staff who handle personal data are trained on their data protection obligations.

Last reviewed: 2025. For questions about this Privacy Policy, visit our FAQ page or contact us at [email protected].